Hi, my name is
Johnathan Wong.
Senior Technical Support Engineer
Senior Technical Support Engineer with 6+ years of experience spanning technical support, solutions consulting, and software engineering. Proven track record of bridging engineering and customer-facing roles across adtech, developer tooling (SAST/security), and blockchain platforms. 4x AWS Certified. Hands-on with Python, JavaScript/TypeScript, Node.js, Docker, AWS, PostgreSQL, Redis, and CI/CD pipelines.
01.About Me
I'm a Senior Technical Support Engineer based in Singapore with over 8 years of experience bridging engineering and customer-facing roles. My journey spans adtech, developer tooling (SAST/security), and blockchain platforms.
I thrive at the intersection of technical depth and business impact — whether I'm architecting internal tooling, diagnosing production incidents across the full stack, or advising enterprise clients on complex integrations.
I'm 4x AWS Certified and proficient in JavaScript/TypeScript, Python, Node.js, Docker, and cloud infrastructure. I enjoy building tools that make developers more productive.
Quick Facts
- 📍 Singapore
- 💼 Senior Technical Support Engineer
- 🎓 BSc Computer Science, NTU
- 🏆 4x AWS Certified
- 📧 wong.johnathanwh@gmail.com
Skills & Technologies
AWS Certifications
AWS Certified Solutions Architect - Associate
Nov 2025 - Nov 2028
AWS Certified Developer - Associate
Jul 2025 - Jul 2028
AWS Certified AI Practitioner
Aug 2025 - Aug 2028
AWS Certified Cloud Practitioner
Nov 2025 - Nov 2028
02.Experience
Senior Technical Support Engineer @ Semgrep
Feb 2026 - Present- ▹Lead technical support for enterprise customers using Semgrep's static analysis (SAST) platform, triaging and resolving complex issues related to rule configuration, false positives, CI integration, and CLI usage.
- ▹Architect and maintain internal tooling including scripts to export and analyze Semgrep findings across large codebases, improving visibility for customer success teams.
- ▹Create and maintain technical documentation, knowledge base articles, and runbooks to reduce time-to-resolution for common support scenarios.
- ▹Drive product improvements by aggregating support trends into actionable feedback for the product and engineering teams.
Technical Solutions Consultant @ Meta
Mar 2025 - Feb 2026- ▹Advised enterprise advertising clients on technical implementation across Meta's ads ecosystem, covering signals, measurement, ad delivery, and API integrations.
- ▹Collaborated with sales teams to support priority accounts, delivering technical strategy consultations and architecture guidance.
- ▹Troubleshot integration issues across Meta's Marketing API, Conversions API (CAPI), and Pixel SDK, providing root-cause analysis and remediation plans.
- ▹Developed technical documentation and best-practice guides to streamline client onboarding and reduce recurring support escalations.
Software Engineer @ Knowledge Catalyst
Sep 2024 - Dec 2024- ▹Developed and maintained microservices on Google Cloud Platform using Node.js, PostgreSQL, Redis, and RabbitMQ for healthcare and education platform features.
- ▹Designed CI/CD pipelines with Docker and Cloud Build, improving deployment reliability and reducing release cycle time.
- ▹Collaborated with product and QA teams to reproduce and resolve production defects in a regulated environment requiring rigorous testing standards.
Support Solutions Engineer @ Smartly.io
Nov 2021 - Aug 2024- ▹Served as primary technical escalation point for Smartly.io's ad automation and creative optimization platform, handling complex issues across the full stack.
- ▹Diagnosed and resolved production incidents spanning frontend rendering, backend API behavior, data pipelines, and third-party ad platform integrations (Meta, Google, TikTok, Snapchat, Pinterest).
- ▹Built and maintained internal tools and dashboards using Node.js, PostgreSQL, and Kibana to proactively monitor platform health and customer-facing metrics.
- ▹Provided technical onboarding and training for new customers, reducing ramp time and increasing platform adoption.
Software Engineer @ The Solveware Pte Ltd
May 2021 - Sep 2021- ▹Built and maintained web applications and backend services for government and enterprise clients across Singapore.
- ▹Developed RESTful APIs and database schemas for data management platforms, ensuring security and performance compliance.
MERN Stack Blockchain Developer @ 3D Certs Pte Ltd
Jan 2020 - Apr 2021- ▹Architected and built 3DCerts, a blockchain-based certificate authentication platform on IPFS/Opencerts, serving educational institutions across Singapore.
- ▹Built full-stack features using the MERN stack (MongoDB, Express, React, Node.js) with IPFS for decentralized storage and Ethereum-based certificate issuance and verification.
- ▹Developed and maintained documentation, API references, and deployment guides for institutional clients integrating with the platform.
03.Education
Nanyang Technological University
BSc Computer Science
GPA: 3.51/4.0
Temasek Polytechnic
Diploma in Interactive Media Informatics
GPA: 3.64/4.0 (Director's List Top 10%)
04.Projects
Resume AI
Resume AI is a full-stack monorepo application that combines structured profile management, AI-assisted resume tailoring, and a Kanban-style job application tracker into a single platform.
3DCerts
I led the team building a blockchain-based certificate verification and issuance platform. The idea was simple: make it easy for employers to verify a candidate's credentials without jumping through hoops. We used the OpenCerts attestation library and IPFS for decentralized storage, and built both a verification portal and an issuance portal from scratch.
My Beneficiary
I built a Progressive Web Application (PWA) using React.js while interning at New Creation Church. It handled visit logging, attendance tracking, and the usual CRUD operations. I focused a lot on making the UX feel right for a church setting where not everyone is tech-savvy. Solid learning experience that taught me a lot about shipping real products.
FB Pixel Tester
FB Pixel Tester is a developer utility that helps troubleshoot and validate Meta Pixel and Conversions API (CAPI) implementations. It captures browser-side pixel events, checks event payloads, validates required parameters, and simulates CAPI server-side calls — all from a clean dashboard interface.
3D Virtual Museum Design in VR
A virtual reality museum experience designed to showcase interactive exhibits and immersive educational content in a 3D environment.
05.Get In Touch
I'm currently open to new opportunities and always happy to connect. Whether you have a question, a project idea, or just want to say hi — feel free to reach out!
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